The health and safety of Bumbédé customers is our priority, as such we are unable to offer returns or exchanges at this time. To ensure you are completely satisfied with your purchase, please review all materials, sizing, and other pertinent information prior to purchase.

What if my package or an item from my order arrives damaged?

In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at customerservice@bumbede.com  to let us know your product or package was damaged by the carrier. We are happy to cooperate with the shipping carriers investigation and provide any information they may need from us in order to resolve your claim.

What if my package is lost or stolen?

Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier. Once a claim is filed and a claim number is obtained, Bumbédé will work with you toward resolution of the issue based on the shipping carriers findings.

What if an item I purchased comes damaged after wear?

To request a refund for a damaged item, please contact us at customerservice@bumbede.com within 14 days of receiving the item. You will need to provide us with your order number, the name of the item, a photo of the damaged item and a brief description of the damage.

In some cases, we may request that the damaged item be returned to us and will provide you with a prepaid shipping label.

If your refund is approved, we will issue a refund to the original form of payment used to purchase the item. Please allow 10-15 business days for the refund to appear on your card.

What if I change my mind after purchasing or purchase the wrong item by mistake?

We are unable to offer returns or exchanges in the event you change your mind or purchase the wrong item. To ensure you are completely satisfied with your purchase, please review all materials, sizing, and other pertinent information prior to purchasing.

If you have any questions or concerns about our refund policy, please contact us at customerservice@bumbede.com and we'll be happy to assist you.